FREQUENTLY ASKED QUESTIONS
Is the Brighton/London Store Open?
- The Brighton Store is open 7 days a week, 10:00-18:00 GMT Mon-Sat and 11:00-17:00 GMT Sunday.
- The London Store is open by appointment only.
How long will my order take?
We offer Standard and Express Delivery Options. Standard delivery for UK Mainland is 3-5 days. For orders over £50 to UK mainland, this service is FOC.
What is your returns policy?
We are happy to refund or exchange most stock items (including sale items) within 28 days from date of arrival, if for any reason you change your mind. The only item that you cannot return is the Gresham Blake Face Mask, for understandable reasons.
How long will refund take to process?
Within 5 business days of receiving your returned item, we will send you an email to confirm that your card has been refunded (or exchanged). Please note that items must meet our return policy. Please note that it can take a few more days for your bank to process your refund transaction.
Can I Click and Collect?
We can provide this service for our Brighton Store. We may have the items ready for you to collect on the same day as you purchase. Just give a call on +44(0)1273 609587 to let us know what you have purchased and what time you would like to come in. We can then confirm that the item can be collected.
Can someone else collect my order?
Yes, as long as you give permission by calling us on +44(0)1273 609587.
Do you offer a Gift Wrapping Service?
Yes, for an additional cost of £5 we will gift wrap your purchase and add a personal handwritten message to your item.
How can I cancel an online order?
To cancel an online order please use the 'Contact Us' page and select the Web Department and we will be in touch.
BESPOKE TAILORING QUESTIONS
How long will my consultation appointment be?
For bespoke consultations please expect an appointment of up to 2 hours, this is so we can achieve the best understanding of what you would like.
How much does a Bespoke Suit cost?
Our prices start from £700 for a 2 piece suit – but do look out for our many special offers by signing up to our Gresham Blake Member's Club.
Do you make suits for women?
Of course! We have been making bespoke suits for women for the last 20 years. We consider ourselves as Bespoke Womenswear experts!
Do we make suits for children?
Yes. As there is no VAT on children’s clothing a 20% discount will be given. In addition, if your child is less then 1m tall we will also be able to offer special prices for them.
What are your payment terms?
We require a 50% upfront payment/deposit – this will go towards your final balance when you come for your fitting. If you decide to pay in full upfront, we will give you a 5% discount.
Can I bring my own cloth?
Yes, as long as you are happy with its suitability for your requirements.