RETURNS INFORMATION
CHRISTMAS RETURNS
Anything bought from 1 October 2026 can be returned or exchanged until 15 January 2027.
So buy early, wrap it, and if it isn't quite right, they have until the middle of January to swap it. The usual conditions below still apply.
RETURNS & EXCHANGES
Return or exchange within 28 days
We’re happy to refund or exchange most stock items, including sale pieces within 28 days of delivery, we only ask that you ensure:
- Items are returned new, unused, and with all original tags and packaging.
- Garments haven’t been worn, washed, or altered.
- You follow the care instructions we can’t accept faulty returns of items damaged through misuse.
HOW TO RETURN - UK
Pack it properly
Use the original packaging where possible and include all tags.
Use our DPD Returns Portal
Click here to start your return you’ll be sent a QR code to take to your nearest drop-off point. No printer? No problem. Just show the code and go.
Or return in person
Pop into our Brighton store for a refund or exchange on the spot.
RETURN ADDRESS - FOR RETURNS FROM OUTSIDE OF THE UK
Gresham Blake Ltd
20 Bond Street
Brighton
BN1 1RD
United Kingdom
Returns made from outside of the UK will be at your own cost.
EXCEPTIONS / NON-RETURNABLE ITEMS
Any garments that have been altered or customised (including bespoke pieces) are usually non-refundable.
Please note: For hygiene reasons, Gresham Blake Face Masks are non-returnable.
FAULTY ITEMS
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
WHAT HAPPENS NEXT?
Once we receive your return, we’ll inspect it and process your refund or exchange within 1-3 business days from the date we receive your item.
Refunds will be sent to your original payment method, and you’ll get a confirmation email when it’s been processed, this may take a further 3-5 days to appear back in your account.